Customer Testimonials
This dealership is great. Always gives me great service. I rate them a 10 recommend customer to go there
Had a great no-pressure sales experience at Safford Hyundai. Primarily worked with Kevin, a new but friendly sales consultant. He was very patient and seemed eager to learn about what a customer was actually looking for rather than just pushing for a quick sale. When it came time to discuss numbers, we sat down with Miguel, a sales manager, who was straightforward and nice to work with. Finally, we wrapped up the paperwork with Terry, a finance manager, who was very transparent and explained all of the available add-ons to us, suggesting which he felt would be useful to us ...
Service writers were excellent; keeping me informed through the process. The service manager Mr. Kim was especially exceptional in helping guide this major problem and in answering all my concerns. Kudos to all involved in the repair of my vehicle.
I had an issue with oil consumption, and Alex, the service manager, was able to help me resolve it. Alex was great at handling the situation, efficient, and professional.
It was the best car purchasing experience I’ve ever had. Mo and Jason were wonderful and very professional. Great to work with
The team at Safford Hyundai was professional and easy to work with. They worked efficiently to help me find the right car at the right price. Highly recommended place to shop for you and your family.
Best car purchase experience. Friendly, approachable, and patient with all our questions. Thank you Mishelle.
Great service and staff. Didn’t have to wait and was out in a snap.
Excellent approach and friendly service. Accommodating to my needs and super transparent with the numbers and calculations. I hope the cat will work as great as the shopping experience
Safford Hyundai of Springfield kindly guided us through. We could enjoy their service. Thank you Dakota!
Outstanding service from Al employees! Very professional and knowledgeable. Courteous and friendly. .The staff continues to assist an answer questions that we have following delivery.
I am happy with their service, very polite staff and timely completion of what was requested
I had my car towed on June 11, 2024. I sit here now on June 25, 2024 with no diagnosis of what is wrong. Multiple calls and even went in person. All I get is the same response. No one has looked at your car.
Service is always easy to schedule and Service managers friendly and helpful. Always know up front what will be done, how much it will cost, and how long it will take.
I went online to buy a car, found a car. Then they sent me to Safford Hyundia who told me they dont ship cars and I need to drive 16 hrs to pick it up.
Had my car worked on and all that is wonderful. On the way home check brake light came on. I have called the dealership several times and left voice mails and even emailed them and no one has the courtesy to call me back!!!! This location for some reason lacks common courtesy as far as answering phones and returning calls. A lot of times the only way to get a response is to show up at the dealership. This is totally unacceptable and poor customer service.
After long term experience, the past two visits were extremely disappointing and frustrating. We brought our vehicle in for check engine and oil light. After two weeks not even a diagnostic was done. Constant excuse "they are so busy"
The sales person Mischelle was HORRIBLE. Once she got the sale she was done. No return calls or follow up on promises. I would not take anything free from her. Salesperson of the year…NOT. The entire experience there was absolutely dreadful.
had a very pleasant service experience working with Jessica,but still waiting to get a call back about my recall situation.
The ONLY person at this dealership who was friendly was the finance manager. Tried to make a good deal and left since deal could not be reached, reconsidered and tried to call back, No one was ever at their desk to answer the phone, texts sent with no response; finally was told there may be a deal if the car wasn’t sold over the weekend (after driving 2.5hrs to give our business); told that the 3 recalls on the vehicle were not important (even though the one said the hood could fly up and block vision possibly causing a crash). ...
I'm very happy with their services they are very polite and make you feel at home. I recommend them to anyone
Sayed helped me in getting the car that I wanted. He is very helpful and let me achieved the budget that I can afford
Bought our Hyundai Tucson. Tim was referred to me by my friend who also bought their Hyundai Tucson at Safford Hyundai of Springfield with him. Tim is so friendly and really listen to what you need and will help you. Staff are friendly and dealership is clean.
Abdon V is the best! Always great service and I even got a car wash!
Very satisfied with the service I get at this dealer. The customer service is always ready to assist. And the technician who is on charge about my car is very helpful and kind. Thanks!
Had a good experience with this dealership. They offered several solutions to a the program was having
Excellent after sale customer service! Took my 2021 Palisade in for recall work. Pleasantly surprised when work was completed in less than half the time originally estimated. Got a free car wash and interior vacuuming too.
It was ok. I’ve had better experiences at Carmax (where I’ve bought my last 3 cars). The sales person was new so he needed to go to the manager to get answers. Staff somewhat impersonal but nice. Not that clear on process for transferring tags except for head finance person. Car was nice and a good price but no negotiation on other items.
December 2021 I purchased a 2022 palisades Limited.The Palisades Limited that I purchased was a lemon the very next day I called back to speak with management and I wanted to return the vehicle and receive a full refund they refused they hung up.I made several attempts to Return the vehicle because of the many issues ,the radiator smelled like something was burning the cabin noise ,electrical console would come on and off and then go completely go black ,the navigation would freeze, the third row was not working properly , The cameras would come on while driving on the highway ,...
I called at least five times today, speaking to reception, but the sales department never bothered to pick up the phone.
Safford hyundai and their staff are awesome. They always go above and beyond. However, it is just little hard to get an appointment.
Great dealership. Staff is very helpful and courteous. I decided to wait for my car and the wait time was minimum.
Took my car in for service yesterday and was very satisfied with their competency, professionalism, and transparency regarding prices. They don’t try to upsell you. Deshon Martin, my service advisor, was a pleasure to work with.
I have complete confidence in this dealership and would recommend them highly to prospective car-buyers. I am comfortable having my mechanical work done by them and enjoy that the staff has remained the same the entire four years since I have purchased my car.
Great dealership. They have been working diligently on FIXING what a different out of state dealer tried to hide from us. We will forever be Safford Genesis customers and I cannot thank them enough. Great customer service.
David Vel was great to work with along with the credit department fast easy and friendly
Awful experience every time I deal with this dealership. They don’t answer their phones and their customer service is seriously lacking. I made an appointment to get a recall item fixed, specifically asked if they had the part needed in stock, they assured me they did and two hours later learned they didn’t have the part. I now have to waste another day dealing with this due to their incompetence.
They were very nice and accommodating but not the best with follow up communication. Overall a good experience.
Professional and friendly staff. Car was ready when promised. Convenient location. Nice facility. Reasonable price.
Excellent service. The stuff are friendly and helpful. Car maintenance and services well done. Thanks
Always good service. Clean facility and friendly staff. Worth the trip from Manassas, where there is a closer dealership to my house.
Dealership was very polite and courtesy however the process was extremely too long for one day. Salesman I had was assisting another customer before he was done with me. He didn't provide me with copy of carfax papers after I called on Monday Sales Manager on Tuesday had to fax.
Love the service my service agent was very professional and helpful kept me informed with the progress of my vehicle from start to finish.
The staff at the maintenance services are very friendly and have good customer service. The prices are a little high
Very personable, professional, and gets the job done as quickly as possible. The vehicle comes out clean inside out. Highly recommend this dealership.
Abdon is the best service advisor at Hyundai. He is kind and will work with you and won’t try to add services like other dealerships will. He’s a good guy.
Great service easy to do business with them my salesman Jonatan did a excellent job for the car I was looking
Erroneous advertisement. Need to ask more questions of what a customer wants instead of trying to get a sale to selfishly make money. Customer wants and requests should be #1.
Very nice and honest sales and staff personnel Kept me up to date on my order Picked me up at home and rode me to the dealership when my car arrived which I really appreciated since I didn’t have transportation
Good customer service! Dealership is nice and clean. Travis is knowledgeable and easy to work with.
Worst experience I ever had. giving 1 as I cannot give 0 I bought used Hyundai Santa Fe 2017 car priced as 23500$. When I was about to make a final deal, I noted down front light has a damage and the sales agent said that it would be fixed. I finalized the deal, the finance was urged me for some fancy car insurance at 9 PM in the night and total cost ended up as 28900$ and didn't even aware of it and they didn't say that total amount increased it much and it increased my EMI interest rate from 2.09% to 2.69%.. It is ...
Everyone from the sales department to finance department were great. Very easy and smooth purchase. Walked out feeling great and I love my new Hyundai venue!!
They are always personable and professional. Whenever Intake my Hyundai in for the free maintenance that’s included with the purchase of a Hyundai, they’re fast and efficient. The little time I spend waiting while my car is serviced is spent in a very nice lounge with TVs and free beverages, work stations with plenty of charge ports… the lounge area is fabulous! Of course, they have a free shuttle and offer to take me to the nearby mall if I like. This is a great dealership - from purchase to service they are top notch. So glad I ...
The workers were very courteous. The waiting area was pleasant and very clean. The fix took an hour less thN the estimated time, and I appreciated that.
Exceptional customer service! The staff was caring and attentive and kept me informed on shuttle ride and repairs to my vehicle. Great service all around!
There was a conflict with the Genesis website service request info and the local Safford dealership website. The local dealership kept saying i only wanted to use a valet service!!!! My Genesis services warranty required for my included 15k mile warranty service said a LOANER VEHICLE was to be included. A courtsey loaner vehicle and drop-off which was included with my G80 purchase, was never shown on the local dealership's emails and/or text notifications. It kept stating that I only requested a shuttle valet!!! The Genesis website even asked if I wanted to add anything to my appointment. ...
Excellent service - nice, professional and informative and personal. Excellent service
Friendly and professional. Informative to customers buying Hyundai for the first time. Finished the deal in timely manner. Different options were explained. No long wait.
When it comes to communication and customer service, David Vel was very professional at his job. I would definitely recommend coming to Safford Hyundai Springfield and see David.
VERY RESPECTFUL. ALEX. 5 STARS. WOULD HIGHLY RECOMMEND THIS DEALERSHIP. GREAT. I AM VERY SATISFIED WOULD SHARE MY EXPERIENCE AND. ENCOURAGE. ANY BODY TO BUY
Professional, friendly, timely customer service was provided by each person that we came in contact with. We were provided with text updates often until our vehicle was repaired.
Always great service and super professional. Rene attended me immediately and informed me the process and approximate time of completion. Kept me updated regularly until the service was completed.
Rene was on top of my situation l He took charge and fixed everything. I feel very comfortable with him because he makes sure things are done right. The whole dealership is about customer service and I like that! I wouldn’t go anywhere else!!
Abdon is always friendly and knowledgeable. Service is usually quick and professional. I have always taken my car here and because of the good experiences I've had here is why I would buy another Hyundai or Genesis.
They are prompt in keeping their appointments. They finish the job well within the allotted time. I appreciate people that appreciates my time. Staff is very professional and courteous.
Friendly staff! They made buying car’s processes smooth and easy so it’s less time spending at the dealership! No pressure to buy the car. Thank you guys
I have a 2019 Genesis that always draws compliments in from friends and strangers. It has low mileage due to the coronavirus but I still keep up with maintenance service work. I have worked with very knowledgeable, informative and friendly staff at Safford Hyundai. I am very impressed with Sita who schedules the work and gets answers to my questions. Abdon is tuned into my customer needs and makes certain the work is done to my satisfaction. He is friendly, knowledgeable, and keeps me informed throughout the process. They make the process of servicing my car an enjoyable experience. The actual ...
My service rep Robert did a fantastic job, he not only took great care of me and my car, he even took the time to show the kids some car parts and some of the service operations they were curious about, it was really above and beyond, thank you!
Walked into the dealership on a Sunday afternoon without an appointment. Was met by Alex who was in the process of going to eat his lunch, but stopped to ask if I’d been helped, I said I hadn’t but would wait if he wanted to go eat. He chose to help. He was very thorough in explaining the trim levels, and then showing me a new Santa Fe, going over all the features. Would recommend seeing him if you’re in the market for a Hyundai or Genesis!
Very pleasant new car buying experience from the get. Vitaly was very knowledgeable and spent extra time teaching me all of the new features my car had! It was almost as if he knew me immediately and matched me with the perfect vehicle for myself—best experience I had while car shopping, I had been looking at multiple car makers and Vitaly’s professionalism And salesmanship brought me back for my purchase of the new 2022 Hyundai Tucson. I couldn’t be happier with my purchase!
Great experience. Everyone was very friendly and helpful.mr long was also very helpful. Overall, our experience was great. Our salesman , vitally , was very very good
My goal in my visit was just to get info on the sonata hybrids, i met Dee and felt very welcomed and immediately no pressure, i test drove 2 sonata hybrids before i found the one, even though it turned out to be a long wait to get all the paperwork finalized, the manager and Dee made sure i was taken care of right up until I left, im glad i boughtfrom Safford and would recommend to anyone!
Paul Connors was great. Honest and straightforward. Fair deal on my trade. Nice, new car. He thoroughly explained all features and followed up with us to make sure we were happy.
Courteous, attentive, timely, all around good service!! My car was washed and cleaned when the service was completed. Safford Hyundai is the best Hyundai dealership that I have been done business with.
Rene did a great job. He took the time to ask detailed questions, repeating the question before responding to it. He was thorough, thoughtful, and courteous.
Very courteous.Greeted me immediately upon arrive.Came one hour early & they immediately took me in.car was ready in just over an hour.Prompt phone call.Did Inspection & cleaned car.Very nice service
I made an appointment to take my car for service the help desk Assocites were very helpful and made the transition very smooth in a timely matter.
I think this is the best dealership services in DMV erae i believes any one needs services it has to be done in this dealership nice stuff and nice services
I had a wonderful experience with the dealership. Tevin was exceptional during the sales process. Osama, the finance person, did not sell me anything I didn't need, like the platinum service, and he had already discounted the prices. When we were driving the car, a light went on, and Scott could get the service team to resolve it since there was a backup. I would go back to them again for my next car.
Paul, our sales guy, was great but our experience with the finance office was less than stellar. He was disinterested in our concerns about how the OTD price should have been lower since we qualified for a bigger rebate (he simply shrugged), was irritated at basic questions (e.g., how long does it take to print sales forms), and lacked the sense of urgency to expedite the process for a family who had been on site for six hours.
When the advisor open 30 tickets a day you can’t blame him for not following up, it took 3 days to replace ignition coil.
Don't deal with these Safford dealerships. I was given $30k on the website for my trade in but when I was in person, I was given $25k only.
I went in for an oil change and they reminded me it was time for my 85K service. Got both done and saved me time!
The service provided to my car was excellent , it was on time and everyone from reception to cash register were very polite , helpful and efficient .
Two stars because I was contacted and kept in the loop throughout the process. However, a hour after I picked my car up the check engine light came on and I contacted the dealership and as of now still haven’t heard back from them. They had my vehicle over a week already to fix the issue. They put me in a rental but I was told it would be covered. Then they charged me $5/day for the rental and gave me no information on how to be reimbursed for the $5/day. So overall not quality customer service.
Really good dealership to go too. Sales representative are very friendly. When it comes to negotiation they are VERY flexible and are willing to work with you.
Rene Osorio, Service Manager, really went above and beyond. I had a bad experience at another dealership, and my car was exhibiting the effects of it. From thoroughly explaining the problem and solution, coordinating the complimentary shuttle to my residence, having my car serviced before the expected completion date to overall turning a stressful situation into as smooth a process as possible, Mr. Osorio truly delivered. In fact, the whole service team and even the shuttle drivers provided exemplary customer service. I was truly grateful and thankful, I could not express that enough. This is my 2nd encounter with them ...
I’ve had a number of problems with this dealership. They are abusive and do not care about the safety of their customers. I received a recall notice for the ABS system, so I called to make an appointment. I did so and I specifically asked if they had the part in stock. They said yes. Later, I emailed and asked if the car was safe to drive in the meantime. They refused to answer. I emailed 5 or 6 more times and they refused each time. Eventually, I was told that someone might call me. Still, no one emailed a response, ...
I drove to the dealership after work to test drive a 2015 Chevrolet Tahoe ltz. I get there and the vehicle has a flat tire. After looking at the vehicle the tires were worn out and should have never passed state inspection. The tire that was flat had 2 plugs in the sidewall of the tire. I couldnt even test drive the vehicle because the tire wouldn't hold air. What a joke of a dealership take my word this place is horrible and the management is xxxx poor as well
Once again, top notch service, friendly employees, and great prices. They always go above and beyond. Even offered me free lunch since I was waiting at the dealership!
Great team and great service from Rene to Mohammed all went above and beyond to ensure all went and it did. highly recommend this dealership.
Very pleased with almost all of the experience at Safford. Work done in a timely manner with good explanation of what was to be done and how long it would take. The only disappointment was on checking out. The cashier could not tell me where to find my vehicle. She just waved her hand in a general direction when I asked where to find my car. When I did eventually find the car it was blocked by a Safford demo auto. I had to go find someone who could move the blocking vehicle before I could leave.
Excellent customer service , made the lease end and purchase of leased vehicle very smooth!! Highly recommended... much better than the other local Hyundai dealers for sure.
Wonderful people and great service. We were able to purchase our vehicle without stress. They took care of us, gave us a great deal on our trade in and made us feel welcome, heard and appreciated. We left feeling good and they were always absolute professionals the whole time. Highly recommend purchasing with Ben and this dealer. They will work with you! Terry is also extremely helpful and courteous.
Friendly helpful service. Did a great job. Answered all my questions. Provided shuttle when I needed it. Loved that dealer provided a discount to me.
I purchased my car at Safford and have had great service from them and I intend to continue working with them. They are very friendly and their waiting area is great.
Abdon, your Service Advisor at Safford Hyundai Genesis of Springfield is awesome 👌!!!... i mean, the guy is ALWAYS helpful and happy to help. Makes you feel at home. I bought my new Genesis here 2016. Scott, the sales manager is phenomenal and knows my family, always makes time for me and my family and gives us great Discounts. Great place to buy or service your car. Honest, trustworthy and professional!
I have only interacted with personnel from the Service Department. They have been professional and honest with me. I recommend Abdon to be your service advisor, one of the best advisors in the service department.
Had my 2017 G80 serviced at Safford of Springfield yesterday, they picked up the car, performed the service and returned it. Richard, the service advisor called me twice to give me status updates and answer questions I had. All in all, very pleased with the service!
Excellent customer service experience! The service team at Safford Hyundai is top notch and very efficient at getting a customer in and out quickly. Great work!