Expert Service
Whether your Hyundai is in need of repair or it's simply time for your next scheduled maintenance, our expert team of service professionals will take care of everything and get you back on the road in no time.
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Factory-trained technicians
Our certified technicians are experts on maintaining your Hyundai to factory standards, and are highly trained to diagnose and repair any issues to get it running like new again.
Genuine OEM parts
From brake pads and discs to suspension components and more, our Genuine OEM Hyundai parts ensure both a perfect fit and long-lasting performance.
State-of-the-art equipment
Our service center features state-of-the-art equipment and diagnostic tools, so you can be confident that the job will be done right the first time.
Exceptional service
We pride ourselves on providing exceptional service 100% of the time. We know that your car is your livelihood, so we want to get you back on the road with your Hyundai running its best.
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Service Specials
Our facilities and amenities
With comfortable seating, free Wi-Fi, abundant coffee and plenty of snacks, we make waiting for your vehicle a relaxing experience. And for your ultimate convenience, our restrooms are always clean and sanitary.
Schedule ServiceExpert staff and technicians
From our friendly and knowledgeable staff to our certified technicians who are the experts on maintaining and repairing your Hyundai, our Service Center is 100% dedicated to keeping your vehicle running like new.
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Vehicle maintenance
From oil changes to rotating your tires, staying on top of factory-recommended maintenance will keep your Hyundai running its best.
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Complimentary care
Enjoy 3 years of complimentary maintenance at your local Hyundai dealer on any new 2020-2025 Hyundai model year.
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Educational content
The more you know about your Hyundai, the more enjoyment you’ll get out of ownership and the more prepared you’ll be in an emergency.
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Memory reset
Ensure that you maintain an optimal driving position at all times by knowing how to use and reset the driver’s seat memory.
Learn MoreCustomer Reviews
Safford Hyundai of Springfield
We had an excellent experience! My husband did a lot or research leading up to our purchase and he was not here to mess around. They understood that immediately. We had picked out a car to try online and our dealer, Dennis Frimpong, had it waiting out front, as well as à right beauty. À navy blue Hyundai Venue with a white top. She was magnificent. Feels like I’m flying AirFrance when sitting in it. (All I’m missing is a piece of Brie cheese). This was our second stop and we still had one more shop to visit but seeing ... Read More DealerRater - Jun 26, 2026
They would not communicate with me. I would call to speak to the Service Advisor, Manager, etc, and no one would ever call me back. I rarely had any idea what was going on.
Very competent staff, location is neat and tidy , everyone treated us with courtesy and we are thankful for their service.
Excellent They are very helpful and have helped me in every situation. What makes this dealership special is I didn’t make my purchase from this dealership.
I received prompt and professional service from this location. There was a pleasant waiting area.
This dealership building is beautiful and so are its people. Everyone is so friendly and helpful. We have done several transactions here -- this is our dealership of choice!
The salesman was excelent, very nice person not pushy and understood what I wanted in a car. Very paciense with me 100% good job!!!
Abdon our service advisor was outstanding. He was extremely knowledgeable and professional. He is a great service advisor!
Moe is an excellent sales associate and we are very pleased with his service. Kevin did a good job as well. To complete the purchase Antoine was very pleasant to work with. We’ve been clients for several years and are pleased with the service. Thank you!
Took car in because check engine light was on. Cleared the light and told maybe needed software update. Why didn't dealership update software? Light back on and need to bring in again
Very helpful, polite, and friendly. I felt very informed of my service options and was very satisfied with my experience.
Found out the issue and fixed it promptly! Clean and well stocked waiting area, wait time was acceptable and clear communication.
There was a much longer wait than normal, they couldnt do the state inspection and they didnt clean the car like they normally do
I received exceptional customer service from Catherine and the team at Safford Hyundai Genesis of Springfield, Virginia.
Great service attentive to getting my vehicle fixed and back to me as quickly as possible. Thanks for everything!!!!
Very efficient. Communicated clearly. Extra information provided about my vehicle. Great job. Would take my car there again
The service department seem to do good work. I had some issues with the service consultants. I did not receive the correct time for the completion of work. Something that was stated 3 hours took 6. Then when the car was completed did not get notified. I was on site. I had to ask for status. Called several times the mail box was full and then got hung on. Shuttled to the mall 2.2 miles away when called for a pick up crickets. Walked the 2.2 miles and no one but the initial shuttle person apologized. Not my service consultant appeared to careless. Mind ... Read More DealerRater - Dec 20, 2025
Peter was a pleasure to deal with. He provided me with the documentation I needed to submit to Hyundai corporate for reimbursement under the extended warranty for peeling paint on my 2018 Sonata.
Sayed Dawud was a great salesman. Very helpful. Went out of his way to help us. Kevin Murphy did a great job and gave us what we wanted for the trade in and gave the price that was incorrect for the MSRP.
Customer service is excellent and attention given while waiting for your vehicle is awesome I'm satisfied with the work done after every visit
Experience with service manager was great. He addressed all of my concerns. I'm waiting on a call back for recall parts to arrive.
Worked with several agents via email/text to finalize the price. Once agreed upon came to the showroom and Edwin got us squared away. Very nice person and attentive. Got our truck detailed and back on the road. Antoine got us through the paper signing process very quickly. Very friendly and efficient process
Our experiences was great. The service was excellent from when we entered the building and went home happy and satisfied. Napoleon Ha made a big difference. Nate is the best finance officer compared to others we worked with all these years. Manager Nick was awesome as well. I’m so thankful for our experience
I had my care in the shop for two days and no one called to give me updates. I picked up the car on Saturday and it acted up again. I left four messages. Two with my contact person, one with the receptionist, and one with the department. It is Thursday and no one has called me back.
If it wasn't for my salesman Charles, I never would have came back. I was going to go back to Koons, but Charles and Manger Nick took care of me. The first Manger was Rude and obnoxious. I really didn't like his customer service period.
Good service went out of way to keep costs down Work Done in timely manner
Professional and polite It's always nice to deal with people that have good customer service skills.
From selection of my vehicle to great attention from the beginning with Robert to Nick to Jorge then Nate in finance with great pricing and service
My vehicle was completed to standard after the paint recall, looks very nice. I could ask for more communication and a faster timeline.
Great! Easy to work with She kept me updated and performed everything as expected Thanks
Outstanding service It was the best customer service I have ever experienced in Virginia. I always have a great experience at Stafford Hyundai
The service was Ok, it was the customer experience while waiting what was fair. the place was extremely cold and not inviting
CJ Smith Cassidy is amazing. Highly recommend him. Very friendly and professional. Terry Long is also great too. My financing process was very easy and went smoothly.
It was professional, polite and efficient. It was prompt with attention to details. Courteous and engaging
I had to wait over (3) hours for essentially an oil change and tire rotation. There were two software updates that were required....but the main server was down that work was not complete. I don't fault the service tech....but NO ONE communicated with me. Three times I had to go to the service counter to inquire. The customer service rep did tell me it could be 1.5 - 2 hours....and I patiently waited through that time period. After 2 hours I asked for an update the folks at the desk said they would check. 30 minutes later no one had followed ... Read More DealerRater - Dec 13, 2025
Good service - we had a loaner because it took 5 days for the defect on our trunk door fixed
Service was fine. I was notified that my car was ready but showed up and everything was closed for a Christmas party. No one told me.
Good customer service. Prompt, courteous, caring, timely and friendly. That's all I can provide. Attitude in helping customers.
I didn't have an appointment but they were more than happy to still assist me. Abdon was very knowledgeable and understood my concerns which was very helpful. Luckily there was nothing wrong with the car! Thank you!
All work was done under warranty and in a timely manner so I was quite pleased.
Very Professional, on time, great work!!! I will tell all my friends to come there if they need service!!
Contact anyone at this or other Hyundai dealerships is nearly impossible. Whether through web site, text, or through phone, you are lucky to get a hold of someone about the status of your car. Meanwhile, I have gotten at least 3 calls about scheduling my Tucson for maintenance with less than 5000 miles on it. Also, 1 call suggesting I come into the VIP sales event and trade the Tucson in. Very frustrating
Sales part went well but it was dissappointing to have recieved the car with poor detailing work. I could not accept it and had to change plans and make unnecessary expenses on Uber rides since the detail team was not efficient on time and quality work.
Excellent service, confortable lounge, and Abdon was responsive and pleasant Wait time was slightly more than id hoped for, but it definitely busy
I had an alert flashing consistently saying Check Digital key system. I was in Columbia, MD and tried to take the car to a dealer near where I was. That was to no avail. I drove to Safford 1 hrs away which is where I get my car serviced. I was taken immediately and asked to return the next day. The next day I received a video and my car was ready. I appreciate everyone at Safford. Friendly, Knowledgeable, Efficient. The only thing I wish could have happened is that I got a loaner. I had to ride the subway back ... Read More DealerRater - Dec 11, 2025
Overall my experience at this dealership was a positive one, everyone was very friendly, helpful and receptive.
The service employee was very good. He explained to me what what kind of job my car needed to have. Very pleasant and friendly.
The service experience was very good. I arrived earlier than my appointment time and was waited on right away. I had my oil changed and tire rotation. Abdon explained that there was a recall on the vehicle. I was told that the my vehicle was okay, but the parts would be ordered replaced once they arrive.
Everybody was friendly. I brought my 6 month old car in for a recall. I picked up a loaner car for which I had already filled out all the forms and left the security deposit. When I got there I was told that I couldn’t get a loaner for a recall. This was eventually resolved. When I picked up the car the next day it was full of snow but the windows were cleared. The day before I had to park under a tree and birds had messed up my windshield and hood. The windshield was cleared, but when I ... Read More DealerRater - Dec 9, 2025
The service I received during my last visit was excellent. My service rep Catherine greeted me with a smile. She checked for any vehicle updates and arranged for transportation to my job and when my car was ready she arranged for transportation to pick me up and bring me back to Safford Hyundai. When I arrived Catherine greeted me and provided me an update on my vehicle before handing me my car key. Thank you for making me feel like I was your number 1 customer. K. Nicely
Service fell short of expectations, with slow communication and unresolved issues affecting overall dealership experience.
Catherine was very nice and helpful in getting me the information I wanted about the recall.
Excellent service and will return again. They get it right the first time. Cristian was very professional and kept me informed on the status of my car.
It was professional and quick. Unfortunately I couldn't get my work done due to the parts on back order.
Great experience Great experience with the overall team. They all did excellent. They all did excellent and well. They proceed to an exceptional expectation of what I need from the mechanics informing me of my car needing tires and saying ita running fine
Terrance was amazing and made my experience at this dealership a very pleasant one. I would recommend this place to anyone just because of how hard Terrance worked to get me my deal.
Safford works with each customer to find a solution that works. I highly recommend Safford.
The service team was friendly, informative, quick. and responsive. Receiving a detailed video of the needed repairs helped make an informative decision.
Great experience with Terrence. He went above and beyond. Found our vehicle and delivered to our house in Towson MD. Excellent experience.
I really appreciate that Hyundai focuses on customer service. Highlighting this area makes the rest of the business flow smoothly.
Great friendly staff, great mechanics. They do things right at Safford! Wouldn't take my care anywhere else.
incompetence something that could've been fixed in weeks took months due to incompetence & i was not accommodated for it
Overall I had a very good experience and it was much quicker then i had expected it to be.
Service department was easiest I have ever dealt with. Drove car directly into protected area, greeted by attendant, took info and I waited in a very nice room. Text videos sent to me by the technician doing the work.
This service is very excellent and prepare very well. I am very impressed their cooperation and communication well.
I had a genuinely awful experience at Safford Brown Hyundai. There was a total lack of communication from the service team, customers were yelling in the lobby, and the whole place felt like chaos. They didn’t fix the issue the first time, which forced me to come back and waste more time. Overall, it was disorganized from start to finish.
They did an excellent job, thank you very much, and of course if I'm going to share it, I'm going to recommend it
Ab was able to get me in and out within a timely manner. He also arranged for the shuttle service to take me for lunch
Recently bought my Santa Fe Hybrid there. Experience was excellent. No pressure tactics, lots of cars on the lot to see. Salesman Edwin was great to work with and followed up with me often in the week following purchase to ensure I didn't have any questions about how to use the systems in the vehicle. Would certainly go back there for a future purchase.
Oil consumption test Completed next step in oil consumption test. It failed the test Used too much oil.
Sweet, helpful, knowledgeable She was super efficient, paid attention to detail well, and made sure I had everything I needed
Totally wow, man! Excellence is never an accident; it is the result of high attention, sincere effort, in telligent direction, skillful execution and the vision to see obstacles as opportunities. Like I said earlier, my visit was totally Rad.
Even though I had an appointment for routine manufacturer-recommended 8,500 mile service (oil change & tire rotation), it took them about 2.5 hours to do the work. I had to stand out in the cold to wait for a service rep for at least 20 minutes. I do not understand the point of booking a maintenance appointment slot at this dealership, given the wait time, as it clearly doesn't mean my car will get serviced any faster than if I just did a walk-in.
The service counter let people jump in front of me in line and bounced me between multiple representatives ... Read More DealerRater - Dec 1, 2025
The personal are PROFESSIONAL and good care to the customers definitely recommend to everyone looking for vehicle
Our service advisor was great! She handled all of our issues. The lounge area was nice and clean. A loaner was available for us.
The dealership failed to complete the work and we will have to make another appointment after they failed to order the necessary parts, even after we gave them the exact TSB we wanted done.
Roberto, Kevin and Antoine were first rate. They made us feel very welcome, put us at ease and helped us through every step of the process of buying a certified used car. Safford Brown came highly recommended to us by our mechanic and now we can see why. We’ll def be back in future for another purchase
Very helpful and responsive. Took time to answer all questions and find color and trim interested in. Did not pressure to make sale.
Awesome Daniel was professional and knowledgeable. His explanations were clear and he made the entire process smooth and stress free.
Abdon and the team at Safford Hyundai Genesis of Springfield consistently delivered exceptional customer service and demonstrated a high degree of professionalism..
The dealership is very clean and attractive. Our sales person Mo could not have been better. He is knowledgeable and pleasant but the best part is how low key his sales approach is. We felt totally comfortable with Mo, his sales manager and the finance person.
Took hours longer than quoted & they left a half peeled off service sticker on my windshield after we spent $1100
Daniel was excellent in assisting us . Thank you for accomodating us in your service for our Hyundai
friendly and professional. customer oriented. paperless purchase process was difficult to follow. process to get the vehicle out the door was tedious although staff seemed to trying.
I had a great experience at Safford! It was easy to set an appointment and service on my car was completed quickly! Also, my service advisor, Catherine, was very responsive, kind, and was easily able to explain the work that needed to be done.
Honest and efficient work. Fixed issue with out selling unnecessary items. I always appreciate people with same work ethic as we have in our company
The team was able to squeeze me in and got my car back in working order. Thank you so much!
I have an issue with almost all the Hyundai Customer service personnel. They should be able to check if your car is within warranty before they make it feel you can’t pay for the services.
The service manger Peter Kim was very good, as well as a gentleman by name Abdon Valdes.
There was a lady whom I didn’t get her name, she just spoke up it will cost you this much, without even wanting to hear my car was still under warranty.
It’s a very unfortunate situation. I believe they should be train across their company ... Read More DealerRater - Nov 26, 2025
Great customer service! Friendly. The staff at Safford Hyundai are always willing to help! Excellent!
They wanted to make sure my family was taken care of and I got the best possible deal. Terrence was amazing.
The initial diagnostic period for my car didn't go great. But actually getting it fixed was great.
Vehicle maintenance for GSA vehicles was exceptional Catherine deserves to be recognized for her professionalism and diligence. Her presence makes an impact at the dealership.
Overall my experience was very good. Sales man sayed was very nice and helpful. Mr Terry from finance team has done paper work with great attention and was friendly and ready to help.
Needed a new starter. Cost of equipment is outrageous. Mechanic staff and Service staff are awesome.
Because he got my car serviced right away, he text me and even the mechanic text me from the shop telling me what he was doing when he lifted the hood up
They're always very nice. I made an appointment, and everything went well. Easy drop-off, easy pickup.
Great! You send too many service rating serveys though waaay too many please stop 🙃 please
The staff was great to work with. My salesman, Sayed, was great and so was the finance person, Terry.
Great price and service; would recommend them to family and friends who are in the market for a new car
I always visit this dealer in Springfield for my Car Service, staff are very friendly and professional
